The introduction of a new application to an end-user is a tedious process. The training and onboarding by conventional methods utilize valuable time and resources. Interactive walkthroughs are an innovative approach to successfully onboard an end-user. They are on-screen guides that end-users interact with to learn the use of the new tool through chatbots, pop-up prompt bubbles etc. Interactive walkthroughs can significantly improve user onboarding and adoption by making your application easier to use.
Why Interactive Walkthroughs?
The walkthroughs highlight the exact user interface controls for carrying out the required task and direct the end-user towards it. These walkthroughs can be invoked or revoked at any time, as per the user’s requirements.
Automatic – This type of walkthrough is informative and moves automatically from one step to another without any user input. The walkthrough designer can program the time gap between any two steps. Automatic walkthroughs are well-suited for product tours and demonstrations.
Input-based – This type of walkthrough is both informative and interactive. The end-user is expected to provide the input as required by the walkthrough steps, to proceed further and execute the intended task. This walkthrough is designed to accommodate different types of user responses that can be expected to complete a task. Input-based walkthroughs are useful for user onboarding and training.
Interactive walkthroughs also draw the user’s attention towards a new event taking place within the app, such as sale periods, flash sales, product launches, brand partnerships, and so on. This, in turn, ensures that enough user interest and traffic is generated for time-sensitive and business-critical events. The walkthroughs also provide analytics regarding their usage, which helps in analysing their effectiveness and usefulness.
